Access to the shared mailbox by a user is obtained via permissions and not by using alternate credentials. For more information, see Shared mailboxes in Exchange Online. Yes, Outlook for iOS and Android has extended the shared mailbox capability to now allow users to add another person's mailbox when the user has been granted FullAccess permissions to the other person's mailbox. Granting SendAs or Send on Behalf of permissions also allows the user to send messages as the other person's mailbox.
For more information on permission assignment, see Manage permissions for recipients in Exchange Online. Yes, Outlook for iOS and Android supports contact management. Within the app, users can initiate phone calls, text messages, video chat for example, FaceTime , etc.
Integration with the operating system, and contact management functionality, depend on the client platform, where the mailbox resides, and the authentication type used:. By enabling contact synchronization between Outlook and the native contacts app, users receive the rich experience that the native operating system provides for example, inbound and outbound caller-ID, text messaging name resolution, and so on.
With Outlook for Android, users can utilize either the native Contacts app or Outlook for managing contact data, as contact changes are synchronized bi-directionally.
Administrators have extra capabilities with respect to contact synchronization between Outlook and the native Contacts app:. The Google Play Store is not available in China.
However, Microsoft has distributed the Outlook for Android app in the following third-party app stores that are available in China:. As Google's notification service, Firebase Cloud Messaging , is not available in China, new mail push notifications do not function.
Instead, Outlook for Android relies on polling notifications. For the native Microsoft sync technology, background polling occurs every 15 minutes while the app is in the background assuming background synchronization is not disabled.
For Outlook for iOS, users should install 3. For Outlook for Android, users should install 3. As always, we recommend users keep the Outlook app up to date. Assuming the user is running a supported version of Outlook for iOS and Android, after your tenant is migrated, your users may see a brief notice indicating that we are updating their email and calendar data.
Otherwise the user experience to migrate to the updated architecture will be seamless. No, the migration to the native Microsoft sync technology will be on a tenant-by-tenant basis and not a per-user basis.
While the tenant selection order for migration is random, we are being deliberate about migrating Microsoft or Office mailboxes first before we migrate on-premises mailbox accounts. If you are a customer operating in a hybrid configuration where a portion of your mailboxes remains on-premises, the on-premises users using hybrid modern authentication will be migrated to the native Microsoft sync technology at a later date.
No, the user agent string that Outlook for iOS and Android uses does not change. The ClientType property indicates which data sync protocol is in use. If the value is Outlook, then the client is using the native Microsoft sync technology. Alternatively, a user can log in to Outlook on the web and, from within Options , select Mobile Devices to view the details of a mobile device. Like the cmdlet, the user can see the value for the ClientType property.
The following questions are about managing and monitoring the Outlook for iOS and Android app within your organization after the app has been deployed. Yes, if you want to troubleshoot and resolve the issue, or if you want to inform us of a product defect or limitation, you will need to file an in-app support ticket.
Only through filing an in-app support ticket can the Outlook app's logs get collected and analyzed by our product engineers. Microsoft Support Escalation Engineers can use the incident ID to access the diagnostic logs and troubleshoot the user's issue. Check whether you have an EWS application policy that restricts which client applications can connect.
If one of the above checks doesn't resolve the issue, open an in-app support ticket. However, commercial users require an Office or Microsoft subscription that includes the Office desktop applications: Microsoft Apps for Business, Microsoft Business Standard, Microsoft Apps for enterprise, Office Enterprise E3, Office Enterprise E5, or the corresponding versions of those plans for Government or Education.
Commercial users with the following subscriptions are allowed to use the Outlook mobile app on devices with integrated screens If you only have an Exchange on-premises Exchange Server license, you are not licensed to use the app. The following questions concern end users in your organization who are using Outlook for iOS and Android on their devices to access their Exchange mailboxes.
The initial export of contacts can only begin when Outlook is in the foreground. A user can switch between apps and the export will continue while Outlook is active in memory. There are iOS limitations when syncing with iCloud that may result in data inconsistency, but Outlook will automatically trigger a reconciliation to ensure that the contacts are always consistently exported for example, reconciliation will remove duplicates if Outlook detects exported contacts from a previous export activity.
If you are seeing an inconsistency and it has not been resolved after a short period of time, wait for 24 hours and then restart the app to trigger the reconciliation process.
If that does not work, perform the following steps:. This requirement is due to the differences in the base operating systems. Android provides nothing similar. What are the troubleshooting steps have you taken thus far? What happens if you logout and re-log in? Do you recall taking any recent action that could result in this issue? Please try to logout and log in Outlook again on the affected devices and let me know how it goes. Hope to hear from you soon! Regards, Sutharsan. How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site. In reply to V. Sutharsan's post on October 29, Hi Sutharsan, Thank you for your time to help with this. To answer your questions: What are the troubleshooting steps have you taken thus far? Force close app, reopen - does not help Uninstall app, reinstall - does not help Delete accounts from app and reestablish - does not help Reset accounts in app - does not help Delete accounts from app, delete app, reinstall app, reconnect accounts - seems to work at first, but after some time seems like an hour it stops syncing.
I was incorrect that not connecting the Outlook. It just took about an hour for my IMAP e-mails to stop syncing. Disconnected phone and iPad as mobile devices from outlook.
See above. I didn't realize this at first so I went through and updated everything and installed Outlook and added my accounts. When I figured out I was just on the wrong hard drive I booted back to my SSD and the problem seemed to start happening a couple days after this. I don't know if this is related at all. Hope this helps. Let me know any other questions I can help answer. Hello RyanFallon, Thank you for your detailed reply. It has helped me to understand your issue better.
Firstly, I strongly recommend you to stick with Outlook for iOS app because it is an official email app from Microsoft. Based on your account of the issue, if I understood correctly, you have no problem with syncing emails if you use the native Outlook app.
It might have to do with the setting of Mail sync frequency. Auto check 3. Under Messages, select the appropriate frequency 2. You might have turned off cellular data for Mail app. On the info window, choose the device type, model and more based on your device. It will download the necessary firmware to fix the iPhone Outlook email not working problems automatically. When your Outlook emails are not working on your iPhone, you can follow the above solutions to fix the issue.
If you cannot locate the issue, you can just try the Aiseesoft iOS System Recovery as a one-stop solution. More queries about Outlook not working on iPhone, you can share more details in the comments.
Rating: 4. Your iPhone freezes on an app? This article will tell you 6 different ways to fix a frozen iPhone. Your iPhone stuck in headphones mode and you can't hear sound? Don't worry. This post will help you get out of headphone mode.
Fix your iOS system to normal in various issues like being stuck in DFU mode, recovery mode, headphone mode, Apple logo, etc. All rights reserved. Store Resource Support Best Deals. In order to update to the latest iOS version, you have to plug your iPhone into power and connect to the Internet with Wi-Fi.
Now, you can check your Outlook to see if it works normally.
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